30 Woodbridge Road East, Ipswich, Suffolk, IP4 5PBTel: 01473 907788
If you require a prescription for long term or established treatment, the request can be made in a number of ways.
We do not accept telephone requests (to avoid any possible prescribing errors).
We require a minimum of 72 working hours to process a prescription request and ask that you plan ahead at busy times of year such as Bank Holidays.
Although we are not permitted to recommend a pharmacy, some local pharmacists operate a scheme whereby they will collect your prescription from us. They will then dispense to you from their pharmacy. If you are housebound they may even deliver to your home. You will need to discuss with your chosen pharmacy, whether they offer these services.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
NHS prescription costs
There is further information about prescription exemptions and fees on the NHS website
CCG Final Statement on Over the Counter Medications
Patient Information Leaflet - Emergency Prescriptions
We have made a commitment to issue prescriptions, wherever possible, within three working days from receiving the request. Repeat medication can be requested in reception, through your pharmacist, in writing and online. We do not take prescription requests over the phone. You should be aware at least a week in advance that you need a new prescription.
If you have difficulty organising prescription requests, please discuss this with your pharmacist, a relative or neighbour or the receptionist at the surgery.
Our policy regarding emergency prescriptions
We require a minimum of three working days to process requests for repeat medication. This allows the doctor sufficient time to make the checks necessary to ensure your medication is prescribed safely. Wherever possible, this is done by a doctor who is known to you. Making special arrangements to provide “emergency prescriptions” on the day requested interrupts a doctor’s scheduled work, which has a detrimental effect on the service we can provide for other patients, and is potentially unsafe.
The duty doctor is required to assess acutely unwell patients in the surgery and at home if needed, attend to urgent contact from medical professionals in the surgery and hospital, and at times attend to the dying or deceased.
For these reasons, we will issue emergency prescriptions only when it is clinically necessary to do so. In these cases we will issue sufficient medication for 7 days only. Emergency prescriptions will be available to collect from the surgery after 6pm. Emergency prescriptions will not be sent to local pharmacies for collection.
Clinically necessary medication
The GP Partners have reviewed the medicines we prescribe and have produced a list of items for which we will, if necessary, issue an emergency prescription. These are considered by Two Rivers Medical Centre and most other practices to be emergency medications.
The following are emergency medications, without which you could suffer significant harm:
e.g. Salbutamol / Ventolin reliever spray, Terbutaline/Bricanyl
e.g. Glycerol Trinitrate spray or tablets
e.g. Verapamil / Diltiazem / Amiodarone / Bisoprolol, Propranolol / Atenolol
e.g. Oral steroids (Prednisolone / Dexamethasone) if used as a daily, long term medication
i.e. medications required to relieve symptoms in terminal illness
e.g. Lithium / antipsychotics – Olanzapine, Risperidone
e.g. Warfarin / NOAC – Rivaroxaban / Apixaban
e.g. Phenytoin / Sodium Valproate / Levetiracetam
If the medicines you need are not on this list, you should make a routine request and allow a minimum of three working days before collecting your prescription. You will not suffer any significant harm if you are without the medication for this period of time.
Emergency Supply from a pharmacy
The pharmacist can make emergency supply for medications that have been previously prescribed to you. However, this is a private service and is not funded by the NHS so some pharmacies may charge you
We do not provide emergency prescriptions for holiday medication.
Holidays are often booked weeks or months in advance. When preparing for a holiday you should consider holiday insurance, sun protection, transport and your routine medication. Please ensure you allow a minimum of two working days for your request to be processed.
Please note we can supply a maximum of three months’ medication. If you are travelling for a longer period, you will need to make arrangements to obtain medication locally.
If you have been seen at the hospital, you may have been given a 2-week hospital prescription. You should not leave the hospital without seeing the hospital pharmacist, as the hospital prescription is not valid in community pharmacies. If the hospital pharmacy is closed, you should make arrangements for the medication to be collected the next day. If a hospital doctor has written to the practice asking your GP to prescribe medication, we require a minimum of five working days to process this request.
Please respect our staff
We have instructed our reception and administrative staff to follow this policy and they are not authorised to make any exception. They are not allowed to interrupt the duty doctor. We will not tolerate any abuse of our staff as they follow these instructions given by the Partners.
Thank you for your cooperation.
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